1. RETURN PERIOD

We want you to love your purchase. Almost all Ace-U products can be easily returned to us for a refund. When you return the item(s) back to us within 7 calendar days from the date of delivery.

When your order arrives, we strongly recommend that you immediately check the items as soon as possible without removing the tags, altering.

To be eligible for a return, please ensure that:

– The item is unused, unworn, and in the same original condition as received.
– All original tags, labels, and packaging are intact and included.
– The item shows no signs of wear, damage, or alteration.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return:

– Customized or personalized orders (including OEM/ODM items made to your specifications)
– Items marked as “Final Sale” or “Clearance”
– Earrings (for hygiene reasons) –
– Gift cards

3. RETURN SHIPPING – IMPORTANT

Return shipping costs are the responsibility of the customer. Please note the following:

– ✦ You are responsible for all return shipping fees.
– ✦ We do NOT accept COD (Cash on Delivery) or freight-collect shipments. Any packages sent with shipping fees due will be refused and returned to sender.
– ✦ Original shipping fees are non-refundable – this applies even if your order qualified for free shipping. The actual shipping cost we incurred will be deducted from your refund amount.
– ✦ We strongly recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

4. Customs / Duties (International Orders)
– Import duties, taxes, and customs fees are the buyer’s responsibility.
– If you refuse to pay customs fees and the package is returned, original shipping + return fees will be deducted from your refund.

5. PACKAGING REQUIREMENTS

To ensure your return is processed smoothly:

– ✦ Items must be returned in their original packaging, including any boxes, pouches, protective wrapping, and inserts.
– ✦ Please package the item securely to prevent damage during transit. We reserve the right to refuse returns that arrive damaged due to insufficient packaging.

6. RETURN PROCESS

Step 1: Contact us within 7 days of delivery at Service@Ace-U.com with:
– Your order number
– Product name(s) you wish to return
– Reason for return (optional but appreciated)

Step 2: We will provide you with our return address and any additional instructions.

Step 3: Ship the item(s) back to us using a trackable shipping method. Please keep your tracking number for reference.

Step 4: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

7. REFUNDS

Approved returns will be refunded to your original payment method within 5–10 business days after we receive and inspect the returned item.
– The refund amount will exclude:
– ✦ Original shipping fees (actual cost, regardless of free shipping promotions)
– ✦ Return shipping costs
– ✦ Any applicable restocking fee (if clearly stated at time of purchase)
– Please note that your bank or payment provider may take additional time to process the credit to your account.

ORDER CANCELLATION POLICY

We understand that sometimes you may change your mind. Please review our cancellation terms carefully:

Cancellation Window (24-Hour Rule): You may cancel your order within 24 hours of payment confirmation. A full refund will be issued to your original payment method.
– After 24 Hours (Processing Started): Once your order has been processed and prepared for shipment (typically after 24 hours), we are unable to cancel it fully. If you still wish to cancel at this stage, a partial refund may be issued, deducting a 15%–20% processing and restocking fee to cover the labor and packaging costs already incurred.
– After Shipment: Once your order has been shipped out, it cannot be cancelled. Please refer to our Return Policy (Section 2) to send the item back to us after you receive it.

Important: To check if your order is still eligible for cancellation, please contact us immediately at Service@Ace-u.com with your order number. We will confirm the current status and advise on the best course of action. We strongly recommend contacting us before placing a cancellation request, as we move quickly to fulfill order

CONTACT US

If you have any questions about our Refund Policy or need assistance with a return, please reach out to us:

📧 Email: Service@Ace-U.com